Anti-Spam Policy

Our commitment to maintaining a spam-free environment and protecting the integrity of our platform and user experience.

Introduction

1.1

In the context of electronic communication, "spam" refers to unsolicited, bulk, or indiscriminate messages, typically of a commercial nature.

1.2

We operate a strict zero-tolerance policy towards spam. Protecting the integrity of our platform and the experience of our users is a top priority.

Zero-Tolerance Policy

We maintain strict anti-spam measures to ensure platform integrity and protect all users from unwanted communications.

Spam Filtering

2.1

All incoming and outgoing messages via our systems are subject to automatic spam filtering.

2.2

Messages that are flagged as spam may be blocked or quarantined. Repeated abuse may result in blacklisting of the associated IP address or domain.

Automatic Protection

Advanced filtering systems monitor all communications for spam indicators and malicious content.

Enforcement Actions

Repeated violations may result in IP blacklisting and permanent platform restrictions.

Message Filtering Accuracy

3.1

No filtering system is perfect. From time to time, legitimate messages may be incorrectly flagged as spam.

3.2

If you believe a genuine message has been filtered in error, we recommend following up through an alternative communication method.

3.3

To minimise the chance of messages being caught by filters, we suggest:

Sending emails in plain text format where possible
Avoiding suspicious attachments or excessive links
Steering clear of language and formatting typically associated with spam
Ensuring all messages are malware-free prior to sending

User Responsibilities

4.1

Our platform includes features that allow users to send emails and contact other businesses.

4.2

Users must not use any part of our system to send unsolicited or bulk messages or to facilitate the transmission of spam.

4.3

All use of our messaging tools must comply with our Terms and Conditions, including anti-spam provisions.

Permitted Uses

Legitimate business communications
Targeted, relevant outreach
Compliance with anti-spam laws

Prohibited Uses

Unsolicited bulk messaging
Facilitating spam transmission
Violating Terms and Conditions

Unwanted Messages from Our Platform

5.1

If you receive any email from our system that you believe constitutes spam, please report it to us immediately via [email protected], and we will investigate the issue promptly.

How to Report Spam

When reporting spam, please include:

  • • Full email headers
  • • Date and time received
  • • Description of why you consider it spam
  • • Any relevant screenshots

Policy Updates

6.1

We may revise this Anti-Spam Policy from time to time by publishing an updated version on our website. Users are encouraged to check this page regularly to stay informed.

Stay Informed

Regular review of this policy ensures you remain compliant with our latest anti-spam requirements and best practices.

Contact Us

Report Spam or Policy Questions

For spam reports, policy questions, or concerns about unwanted messages, please contact:

LOXA CAPITAL LTD t/a GLOWBAR LDN
Anti-Spam Compliance Team
Siddeley House, Office 7 (Ground Floor)
50 Canbury Park Road
Kingston Upon Thames
KT2 6LX

Our Anti-Spam Commitment

We are committed to maintaining the highest standards of communication integrity. This Anti-Spam Policy reflects our dedication to protecting users from unwanted messages and ensuring a professional, spam-free environment for all platform users.